Returns & Exchanges

At Ninepine, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all items in original condition. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the unwashed and unworn items with original tags attached into their original packaging or a secure mailing bag.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at the designated courier location.

• 4.
  Inspection and Refund

  Once our warehouse team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.